Identity API: Webhook Events

The Identity API publishes webhook events when producer identity, contact, financial, or E&O data changes. Use these events to keep downstream systems synchronized without polling.

For instructions on how to register an endpoint, verify delivery, and validate signatures, see the Webhooks Quick Start Guide.

Sensitive data

Identity events can carry personally identifiable and financial information (SSN, FEIN, bank account and routing numbers). Treat every event payload as sensitive — restrict logging, encrypt at rest, and limit access to systems that need it.

Available Events

Event Type	When It Fires	Common Use Cases
`id.producer.updated`	A producer identity record (person or firm) is created or updated	Keep producer master data in sync — names, NPN, demographics
`id.producer.deleted`	A producer identity record is deleted	Remove the producer from downstream stores; reconcile deletions
`id.producer.address.updated`	A single address record is created or updated	Update a single stored address record
`id.producer.address.deleted`	A single address record is deleted	Remove a single stored address record
`id.producer.addresses.updated`	A producer's address set changes — carries the full current set	Replace your whole stored address set in one write, with no follow-up calls
`id.producer.phone.updated`	A single phone record is created or updated	Update a single stored phone record
`id.producer.phone.deleted`	A single phone record is deleted	Remove a single stored phone record
`id.producer.phone_numbers.updated`	A producer's phone set changes — carries the full current set	Replace your whole stored phone set in one write, with no follow-up calls
`id.producer.bank_account.updated`	A bank account record is created or updated	Keep payment details current ahead of a commission run
`id.producer.bank_account.deleted`	A bank account record is deleted	Stop routing payments to a removed account
`id.producer.errors_and_omissions.updated`	An E&O policy record is created or updated	Track E&O coverage and expiry; gate appointments on active coverage
`id.producer.errors_and_omissions.deleted`	An E&O policy record is deleted	Drop the policy from your coverage records; re-check whether any active coverage remains
`id.producer.pay_distribution.updated`	A producer's pay distribution configuration changes	Update commission payout splits before the next pay cycle
`id.producer.firm.assigned`	An individual producer is associated with a firm	Update firm rosters; apply firm-level entitlements
`id.producer.firm.unassigned`	An individual producer is removed from a firm	Remove firm-level access and roster membership

Event Schema

All Identity API webhook events share the same envelope:

{
  "id": "whe_01je7babqteg8v9p30k8zpg3ga",
  "type": "id.producer.updated",
  "timestamp": "2026-06-30T17:33:00Z",
  "data": {}
}

Field	Type	Description
`id`	string	Unique identifier for this event. Uses the `whe_` prefix. Repeated on retries — use for deduplication.
`type`	string	The specific event type (see table above)
`timestamp`	string (ISO 8601)	UTC time the event was generated
`data`	object	Event-specific payload (see below)

Field Names: Events vs. REST

Some early events were named independently of the REST API, so a handful of fields differ from their REST equivalents. These divergences are frozen — renaming them would break existing subscribers — and all newer events use the REST field names. Where an event field diverges, map it using this table:

Resource	REST field	Event field (legacy)	Events affected
Address	`id`	`addressId`	`id.producer.address.updated` / `.deleted`
Address	`type`	`addressType`	`id.producer.address.updated`
Phone	`id`	`phoneId`	`id.producer.phone.updated` / `.deleted`
Phone	`type`	`phoneType`	`id.producer.phone.updated`
InsurancePolicy	`id`	`policyId`	`id.producer.errors_and_omissions.updated` / `.deleted`
InsurancePolicy	`type`	`policyType`	`id.producer.errors_and_omissions.updated`
InsurancePolicy	`carrier`	`providerName`	`id.producer.errors_and_omissions.updated`
InsurancePolicy	`expiry`	`expirationDate`	`id.producer.errors_and_omissions.updated`
Firm	`name`	`businessName`	`id.producer.updated`
Firm	`type`	`businessType`	`id.producer.updated`
Firm	`email`	`primaryEmail`	`id.producer.updated`
BankAccount	`id`	`bankAccountId`	`id.producer.bank_account.updated` / `.deleted`
BankAccount	`name`, `number`, `routingNumber`, `type`	`bankAccountName`, `bankAccountNumber`, `bankAccountRoutingNumber`, `bankAccountType`	`id.producer.pay_distribution.updated` (embedded bank account)
PayDistribution	`id`	`payDistributionId`	`id.producer.pay_distribution.updated`

Events also carry context fields (producerId, npn) that have no REST-resource equivalent — these identify the owning producer and are not divergences.

Event Payloads

`id.producer.updated`

Fires when a producer identity record is created or updated. The shape of data differs between individual producers and firms.

Field	Type	Applies to
`id`	UUID	Both
`firmId`	UUID	Individuals associated with a firm
`npn`	String	Both
`type`	String	Both (`INDIVIDUAL` or `FIRM`)
`firstName`, `middleName`, `lastName`, `suffix`	String	Individual only
`preferredFirstName`	String	Individual only
`gender`	String	Individual only
`dateOfBirth`	Date	Individual only
`ssn`	String	Individual only
`primaryEmail`, `secondaryEmail`	String	Individual only
`finraCrdNumber`	String	Both
`businessName`	String	Firm only (REST: `name`)
`businessType`	String	Firm only (REST: `type`)
`fein`	String	Firm only
`createdAt`, `updatedAt`	Date-Time	Both

Individual example:

{
  "id": "whe_01je7babqteg8v9p30k8zpg3ga",
  "type": "id.producer.updated",
  "data": {
    "id": "18de9286-2ad9-4b83-96c7-6d4d63a085b1",
    "type": "INDIVIDUAL",
    "npn": "444444",
    "firstName": "Richard",
    "middleName": "Person",
    "lastName": "Rogers",
    "suffix": "",
    "preferredFirstName": "Rich",
    "gender": "MALE",
    "dateOfBirth": "1987-01-01",
    "ssn": "123456788",
    "primaryEmail": "richard@example.com",
    "secondaryEmail": "",
    "finraCrdNumber": "2523523",
    "createdAt": "2026-01-15T10:30:00Z",
    "updatedAt": "2026-06-30T17:33:00Z"
  }
}

Firm example:

{
  "id": "whe_01je7babqteg8v9p30k8zpg3ga",
  "type": "id.producer.updated",
  "data": {
    "id": "18de9286-2ad9-4b83-96c7-6d4d63a085b0",
    "type": "FIRM",
    "npn": "222222",
    "businessName": "RDRR LLC",
    "businessType": "LLC",
    "fein": "123456789",
    "primaryEmail": "rdrr@example.com",
    "finraCrdNumber": "",
    "createdAt": "2026-01-15T10:30:00Z",
    "updatedAt": "2026-06-30T17:33:00Z"
  }
}

`id.producer.deleted`

Field	Type	Description
`id`	UUID	The producer's record ID
`npn`	String	The producer's NPN

{
  "id": "whe_01je7babqteg8v9p30k8zpg3ga",
  "type": "id.producer.deleted",
  "data": {
    "id": "18de9286-2ad9-4b83-96c7-6d4d63a085b0",
    "npn": "222222"
  }
}

`id.producer.address.updated`

Fires when a single address record is created or updated.

Field	Type	Description
`producerId`	UUID	The producer's record ID
`npn`	String	The producer's NPN
`addressId`	UUID	Unique identifier for the address record (REST: `id`)
`addressType`	String	Type of address, e.g. `MAILING` (REST: `type`)
`addressLine1`, `addressLine2`	String	Street address
`city`, `county`, `state`, `zip`, `country`	String	Location fields
`moveInDate`	Date	Date the producer moved to this address
`preferred`	Boolean	Whether this is the preferred address
`updatedAt`	Date-Time	When the record was last updated

{
  "id": "whe_01je7babqteg8v9p30k8zpg3ga",
  "type": "id.producer.address.updated",
  "data": {
    "producerId": "be941609-884a-466b-8a87-2f158d79ebec",
    "npn": "1234",
    "addressId": "5025c204-5c07-47c6-b9d3-11ad09c35f43",
    "addressType": "MAILING",
    "addressLine1": "123 Easy Street",
    "addressLine2": "Suite 500",
    "city": "Athens",
    "county": "Clarke",
    "state": "GA",
    "zip": "30606",
    "country": "USA",
    "moveInDate": "2026-05-02",
    "preferred": true,
    "updatedAt": "2026-06-05T00:03:37Z"
  }
}

`id.producer.address.deleted`

Field	Type	Description
`producerId`	UUID	The producer's record ID
`npn`	String	The producer's NPN
`addressId`	UUID	Unique identifier for the deleted address

`id.producer.addresses.updated`

Fires when a producer's address set changes and carries the full current set of addresses, so you can replace your stored state without follow-up calls. producerId may be a person or firm ID.

Field	Type	Description
`producerId`	UUID	The producer's record ID (person or firm)
`npn`	String	The producer's NPN
`addresses`	Array	The producer's current addresses — each with `id`, `type`, `addressLine1`, `addressLine2`, `city`, `state`, `zip`, `county`, `country`, `moveInDate`, `preferred`
`updatedAt`	Date-Time	When this snapshot was generated

`id.producer.phone.updated`

Field	Type	Description
`producerId`	UUID	The producer's record ID
`npn`	String	The producer's NPN
`phoneId`	UUID	Unique identifier for the phone record (REST: `id`)
`number`	String	The phone number
`phoneType`	String	Type of phone number, e.g. `CELL` (REST: `type`)
`preferred`	Boolean	Whether this is the preferred phone number
`updatedAt`	Date-Time	When the record was last updated

`id.producer.phone.deleted`

Field	Type	Description
`producerId`	UUID	The producer's record ID
`npn`	String	The producer's NPN
`phoneId`	UUID	Unique identifier for the deleted phone record

`id.producer.phone_numbers.updated`

Fires when a producer's phone set changes and carries the full current set of phone numbers. producerId may be a person or firm ID.

Field	Type	Description
`producerId`	UUID	The producer's record ID (person or firm)
`npn`	String	The producer's NPN
`phoneNumbers`	Array	The producer's current phones — each with `id`, `number`, `extension`, `type`, `preferred`
`updatedAt`	Date-Time	When this snapshot was generated

`id.producer.bank_account.updated`

Fires when a bank account record is created or updated.

Field	Type	Description
`producerId`	UUID	The producer's record ID
`npn`	String	The producer's NPN
`bankAccountId`	UUID	Unique identifier for the bank account record (REST: `id`)
`type`	String	Account type (e.g. `CHECKING`)
`number`	String	The bank account number
`routingNumber`	String	Bank routing number
`name`	String	Display label for the bank account
`primaryAccount`	Boolean	Whether this is the producer's primary account
`payDistributions`	Array	Pay distribution configurations associated with the producer, if any
`updatedAt`	Date-Time	When the record was last updated

Handle with care: this payload contains bank account and routing numbers. Do not write it to general-purpose logs, and store it only in systems approved for financial data.

{
  "id": "whe_01je7babqteg8v9p30k8zpg3ga",
  "type": "id.producer.bank_account.updated",
  "data": {
    "producerId": "00283595-fc7b-4999-80ab-fb4a70c21b04",
    "npn": "1234",
    "bankAccountId": "5025c204-5c07-47c6-b9d3-11ad09c35f43",
    "type": "CHECKING",
    "number": "1234567890",
    "routingNumber": "123456789",
    "name": "Wells Fargo",
    "primaryAccount": true,
    "updatedAt": "2026-06-05T00:03:37Z"
  }
}

`id.producer.bank_account.deleted`

Field	Type	Description
`producerId`	UUID	The producer's record ID
`npn`	String	The producer's NPN
`bankAccountId`	UUID	Unique identifier for the deleted bank account

`id.producer.errors_and_omissions.updated`

Fires when an errors and omissions (E&O) policy record is created or updated.

Field	Type	Description
`producerId`	UUID	The producer's record ID
`npn`	String	The producer's NPN
`policyId`	UUID	Unique identifier for the E&O policy (REST: `id`)
`policyType`	String	Type of policy, e.g. `INDIVIDUAL` (REST: `type`)
`policyNumber`	String	Policy number
`carrier`	String	Name of the E&O insurance provider
`providerName`	String	Legacy duplicate of `carrier` — prefer `carrier`
`totalLimit`	Decimal	Total coverage limit
`effectiveDate`	Date	When the policy became effective
`expirationDate`	Date	When the policy expires (REST: `expiry`)
`certificateNumber`	String	Certificate number
`hasFile`	Boolean	Whether a certificate document is uploaded for this policy
`updatedAt`	Date-Time	When the record was last updated

{
  "id": "whe_01je7babqteg8v9p30k8zpg3ga",
  "type": "id.producer.errors_and_omissions.updated",
  "data": {
    "producerId": "fcd7c256-2cdc-43ad-b4ce-6c52c0e1cf20",
    "npn": "2523523",
    "policyId": "c2e7c7ac-c994-4989-a703-7eec29a9038b",
    "policyType": "INDIVIDUAL",
    "policyNumber": "EO-458812",
    "carrier": "EZLandC",
    "providerName": "EZLandC",
    "totalLimit": 1000000,
    "effectiveDate": "2026-01-04",
    "expirationDate": "2027-01-04",
    "certificateNumber": "4524524",
    "hasFile": true,
    "updatedAt": "2026-06-05T00:03:37Z"
  }
}

`id.producer.errors_and_omissions.deleted`

Field	Type	Description
`producerId`	UUID	The producer's record ID
`npn`	String	The producer's NPN
`policyId`	UUID	Unique identifier for the deleted E&O policy

`id.producer.pay_distribution.updated`

Fires when a producer's pay distribution configuration changes. Each distribution splits commission payments across one or more bank accounts.

Field	Type	Description
`payDistributionId`	String	Unique identifier for the pay distribution (REST: `id`)
`producerId`	UUID	The producer's record ID
`producerType`	String	`person` or `firm`
`effectiveFrom`	Date	Start of the distribution's effective window (inclusive)
`effectiveUntil`	Date	End of the effective window (exclusive)
`details`	Array	Distribution splits — each with `id`, `bankAccountId`, `bankAccountName`, `bankAccountNumber`, `bankAccountRoutingNumber`, `bankAccountType`, `primaryAccount`, `percentage`, `amount`, `priority`, `remainder`

Handle with care: the embedded bank account details include account and routing numbers.

`id.producer.firm.assigned`

Fires when an individual producer is associated with a firm.

Field	Type	Description
`producerId`	UUID	The individual producer's record ID
`producerNpn`	String	The individual producer's NPN
`firmId`	UUID	The firm the producer was assigned to
`firmNpn`	String	The firm's NPN

Use id for deduplication — if an event is retried, the envelope id stays the same. Store processed event IDs to avoid duplicate processing.
Respond quickly — your endpoint must return 2xx within 5 seconds. Offload heavy processing to a queue or background job.
Validate signatures — verify the webhook-signature header against your signing secret before processing.
Restrict logging of payloads — bank account and identity events carry sensitive data; log the envelope (id, type, timestamp) rather than the full data object.
Use updatedAt for ordering — if you receive multiple events for the same resource in quick succession, use data.updatedAt to determine the most recent state.
Reconcile with REST — webhook delivery is at-least-once, not guaranteed-ordered. Periodically reconcile against GET /v2/persons and GET /v2/bank-accounts with updated_since as a safety net.